Barnebys Group AB is the world’s leading ecosystem for art, antiques, and collectibles throughout the value chain. We are now looking to grow our business further and seek top talent to join our team.
We’re looking for a Customer Success Manager to join our Skeleton team in Stockholm. Skeleton is built with the aim of being the best auction platform for auction houses, galleries, and dealers in the world and you will play a crucial part in that journey. You are driven by helping customers with onboarding and support and thrive on our Skeleton white-label system.
Since this is a new role you will be joining as an early team member and play a key role in our continued growth. As the team grows you will get the opportunity to grow with us.
What You’ll Be Doing:
Enable successful onboarding of new customers and users, including plan, coordinating, and delivering product training and inspiration sessions online or in person.
Support and build relationships and stay close to our customers.
Be a driving contributor to the team to plan, design, and deliver best practices for onboarding and support.
Design and continually improve processes and ways of working that enhance efficiency and customer experience during onboarding and support.
Gather and provide customer feedback to our development team to make the product stronger.
Collaborate closely with other team members and align the right resources to ensure we resolve customer needs and inquiries.
Who You Are:
2+ years in a Customer Success, Onboarding, Key Account Manager, or similar role.
Be fluent in written and spoken Swedish and English.
Comfort in a start-up, dynamic environment.
Relationship builder - you are passionate about understanding the customer’s business, how they get the most value, and helping them be successful at what they do. You love building professional relationships and giving excellent customer service.
Problem solver - you do not only help to solve problems, but you also strive to help the customer long-term and are able to explain the solution.
Communicator/Listener - you are a good listener, asking open-end questions to really understand the customer's needs and what actions to take.
Team player - you prefer a collaborative work approach, understand the need for communication within a team, and that the team is stronger than its individual parts.
Nice to have:
Experience in working with customer service or an onboarding role for a technical product, e-commerce, or SaaS company.
Experience in working within the auction or e-commerce domain is a plus.
Experience in working with a helpdesk platform, support systems, or similar.
Founded in Stockholm, Sweden in 2011, we have established our business globally with offices in the US, UK, and Sweden. Our clients include the world’s top tier of auctioneers, antique dealers, and galleries as well as regional and local businesses. We offer a search service with 600,000+ items for sale, an extensive database of auction results, a top-of-the-line valuation service, and a white-label auction and gallery system.
We are proud of our culture, as it is a huge part of what makes us successful. We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully.
We love what we do. Our people are our best asset and teamwork is the core of our culture. We support and inspire each other to create meaningful and sustainable products that really makes a difference.
We enjoy working in central locations no matter if you work in our Stockholm, New York or London office. We love being international and hanging out with colleagues around the world.
Our freedom and flexibility
We offer autonomy in our work, the flexibility to work from home or flex working hours that goes with your daily life. You will have time to walk your dog, water your plants or perhaps play some videogames.
We offer competitive salaries and benefits, flexibility, and lots more to come!
Customer Success Manager
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