Customer Success Manager - German speaking

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We are seeking a German speaking Customer Success Manager who will support our new & existing clients once they have joined Barnebys. You will be responsible for rapidly understanding each client’s business requirements and driving them to realise a fast Time to Value from their investment in Barnebys as efficiently as possible. In this role, you will work directly with the sales team to deliver software demonstrations and on-boarding implementation. You will also be responsible for client retention, renewals and upsell campaigns. To be successful in this role you will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product.

What you’ll do

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Work closely with Sales to support pilot customers so that the clients gain value from the platform as soon as possible, also collaborate with sales for renewals and expansion opportunities
  • Manage day-to-day communication, answer questions, and solve issues
  • Communicate with customers to deliver a world-class service, ensure maximised use of our service, long term retention, and mine opportunities for deeper engagement
  • Set expectations with our clients as to what is operationally possible and actively work to retain them
  • Identify opportunities for customers to act as Barnebys advocates (e.g. testimonials, case studies)

What We’re Looking For

  • 2+ years in a Customer Success, Relationship Management, Account Management, or similar role
  • B2B enterprise sales experience
  • Enthusiastic, self-starter with exceptional communication skills, highly organised, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals

Skills

  • Results-driven mentality
  • Comfort in a start-up, dynamic environment
  • German language is compulsory

Barnebys Group AB is the world’s leading eco-system for art, antiques and collectibles throughout the value chain. Founded in Stockholm, Sweden in 2011, we have established our business globally with offices in the US, UK, France, Spain and Germany. Our clients include the world’s top tier of auctioneers, antique dealers, galleries as well as regional and local businesses. We offer a search service with 600,000+ items for sale, an extensive database of auction results, a top of the line valuation service, and a white label auction and gallery system. We are now looking to grow our business even further and are seeking top talent to join our team.

Or, know someone who would be a perfect fit? Let them know!

London

15 Stratton St
W1J 8LQ London Directions View page

Why join Barnebys?

Working at Barnebys is something special, we care about each other and teamwork is essential to our culture. We are proud of our products and what we do to make the world more sustainable.

  • Our people and our products

    We love what we do. Our people are our best asset and teamwork is the core of our culture. We support and inspire each other to create meaningful and sustainable products that really makes a difference.

  • Our team

    We enjoy working in central locations no matter if you work in our Stockholm, New York or London office. We love being international and hanging out with colleagues around the world.

  • Our freedom and flexibility

    We offer autonomy in our work, the flexibility to work from home or flex working hours that goes with your daily life. You will have time to walk your dog, water your plants or perhaps play some videogames.

  • Our Offer

    We offer competitive salaries and benefits, flexibility, and lots more to come!

Already working at Barnebys?

Let’s recruit together and find your next colleague.

email
@barnebys.com
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